learn english 2019

Apologising (US: Apologizing) We are sorry for the delay in replying to ... I regret any inconvenience caused (by) ... I would like to apologise for the (delay, inconvenience)... Once again, please accept my apologies for ... Orders Thank you for your quotation of ... We are pleased to place an order with your company for.. We would like to cancel our order n° ..... Please confirm receipt of our order. I am pleased to acknowledge receipt of your order n° ..... Your order will be processed as quickly as possible. It will take about (two/three) weeks to process your order. We can guarantee you delivery before ...(date) Unfortunately these articles are no longer available / are out of stock. Prices Please send us your price list. You will find enclosed our most recent catalogue and price list. Please note that our prices are subject to change without notice. We have pleasure in enclosing a detailed quotation. We can make you a firm offer of ... Referring to pa...

Salutation • Dear Mr. Brown • Dear Ms. White • Dear Sir • Dear Madam • Dear Sir or Madam • Gentlemen Starting •  We are writing - to inform you that ... - to confirm ... - to request ... - to enquire about ... • I am contacting you for the following reason... • I recently read/heard about ..... and would like to know .... • Having seen your advertisement in ..., I would like to ... • I would be interested in (obtaining / receiving) ... • I received your address from ----- and would like to ... Referring to previous contact • Thank you for your letter of March 15. • Thank you for contacting us. • In reply to your request, ... • Thank you for your letter regarding ... • With reference to our telephone conversation yesterday... • Further to our meeting last week ... • It was a pleasure meeting you in London last month. • I enjoyed having lunch with you last week in Tokyo. • I would just like to confirm the main points we discussed  on Tuesd...

If writing a business letter takes you much longer than in your own language, here are a few guidelines that you may find helpful. Plan before you write. Look up words you need before you start. Note the points you want to make, and order them into logical paragraphs. Tone Write as you would speak in a business conversation. The tone should be friendly and polite. Names Make sure you check the gender of the addressee (the recipient), as well as the correct spelling of the person's name and title. Use   Ms . for women and   Mr . for men. You can use  Mrs . for a woman if you are 100% sure that she is married. Dates To avoid any confusion,   write   the month instead of using numbers (e.g. January 15th, 2012  or 15 January 2012). Be concise and clear. The easier it is to read a letter the better. Keep sentences and paragraphs short and simple. Use straightforward vocabulary to avoid any misunderstanding. Ask direct questions. Rewrite any sentence that does no...