learn english 2019

Making contact : Hello / Good morning / Good afternoon ... This is John Brown speaking Could I speak to ......... please? I'd like to speak to ..... ..... I'm trying to contact .......... Giving more information: I'm calling from Tokyo / Paris / New York / Sydney ... I'm calling on behalf of Mr. X ... Taking a call : X speaking. Can I help you? Asking for a name / information : Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number / name? Asking the caller to wait : Hold the line please. Could you hold on please? Just a moment please. Connecting : Thank you for holding. The line's free now ... I'll put you through. I'll connect you now  / I'm connecting you now. Giving negative information : I'm afraid the line's engaged. Could you call back later? I'm afraid he's in a meeting at the moment. I'm sorry. He's out of the office today. / He isn't in at the moment. I'm ...

Word Meaning audience Group of listeners or spectators body language Communication through facial expressions, body movements, etc. chart Sheet of information in the form of a table, graph or diagram. diagram Graphic representation of a situation e.g. the results of an action. flip chart Pad of large paper sheets on a stand for presenting information. graph Diagram showing the relation between variable quantities. guidelines Advice or instructions given in order to guide or direct an action. handout Written information (report etc.) given to people at a presentation. key point Essential or main point. marker Pen with felt tip used for writing on a whiteboard. microphone Electrical instrument used to amplify the speaker's voice. O.H.T. O ver h ead  t ransparency : sheet of film with an image or printed information for overhead projector. objective What one wants to achieve;  aim outline Brief description or presentation. overhead projector Device that projects an O.H.T. onto a ...

Word Meaning A.T.M. Automated Teller Machine;  cash dispenser banknote Piece of paper money. bitcoin Digital currency which allows payments to be sent from one party to another without going through a financial institution. borrow Obtain money which must be returned. broke  (to be) To have no money. budget Amount of money available or needed for a specific use. cash Coins or bank notes (not cheques);  actual money paid, not credit. cash dispenser Automatic machine from which a bank customer can withdraw money. cashier A person dealing with cash transactions in a bank, shop, etc. cheque / check Written order to a pay the stated amount from one's account. coin A piece of metal used as money. currency The money used in a country. debt Money owed by one person to another. deposit Sum  or money payable as a first instalment on a purchase; Money placed in an account in a bank. donate ...

Complete the sentences below with an appropriate word.              1.      You are welcome to come and stay with us __________ you like.                    2.       I'd like to speak to __________ is in charge of sales.               3.      __________ you do, don't forget to call me as soon as you arrive.               4.      It comes in three colours;  choose __________ you prefer.               5.      What do you want to do on Saturday?  I don't mind - ___________ you like!                6...

The explanations should help clarify the meaning and use of vocabulary related to travel. Travel The word 'travel' is used to talk about going from one place to another. It can be a verb, a noun or an adjective : Verb  :        Paul  travels  a lot in his job. Noun  :        Travel  nowadays is faster than before. Adjective  : There is a  travel  agency beside the bank. Trip The word  trip  is used to talk about a short journey somewhere for a purpose, business or pleasure. For our wedding anniversary, we went on a  trip  to Venice. My boss is often away on business  trips . During our holiday we took a boat  trip  to the islands. Journey A  journey  is the distance covered when travelling from one place to another. 'Journey' can refer to a long distance or a short regular one. The  journey  was long and tiring. It took us 5 hour...